what you know about Wal-Mart,

Question 1
Reflect on what you know about Wal-Mart, which is considered one of the world’s largest retailers. It
may also be helpful to review their website (walmart.ca). Think about the variety and number of
products and services offered, checkout lines, store locations, shipping and delivery, etc., and answer
the following four questions.
a. What type of Customer Benefit Package (CBP) do you think Wal-Mart offers? Briefly describe
your answer.
b. Choose any three key activities that operation managers perform on page 4 of your textbook.
How might they relate to Wal-Mart’s operations processes?
c. A critical component of Wal-Mart’s operations management includes their i.
warehouse/distribution center’s locations and ii. retail locations. What process-thinking
variables do you think Wal-Mart needs to take into consideration when deciding on each of
those location types?
d. Identify and briefly present 4 preproduction and 4 postproduction services that may form part
of Wal-Mart’s value chain.
Word count for Question 1: 550-700 words

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