State whether each of the following statements is true or not and explain the reason for your statement
1. State whether each of the following statements is true or not and explain the reason for your statement:
a. TQM’s problem-solving process (PDSA) and TOC’s process (POOGI) are similar in that both processes are driven by focusing on satisfying customers.
b. An important difference between PDSA and POOGI is that the former is more likely to result in a system improvement.
c. There is NO step in the PDSA process that is equivalent to the third step of POOGI.
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