Kendra, J. & Wachtendorf, T. (2003).Creativity in Emergency Response to the World Trade Center Disaster.

Read the Module and articles by Wachtendorf (2003), Harrald (2006), and Drabek & McEntire (2002).  What are the key issues for organizations in dealing with disasters? 
1. Kendra, J. & Wachtendorf, T. (2003).Creativity in Emergency Response to the World Trade Center Disaster. In Natural Hazards Research and Applications Information Center, Public Entity Risk Institute, and Institute for Civil Infrastructure Systems. http://www.riskinstitute.org/peri/images/file/sept11book_ch5_kendra.pdf 2.  Drabek, T. & McEntire, D. (2002). Emergent Phenomena and Multiorganizational Coordination in Disasters: Lessons from the Research Literature, International Journal of Mass Emergencies and Disasters, 20(2), 197-224. http://www.ijmed.org/articles/574/download/ 
Watch: Covella, V. (2011, February 23).  Message Mapping, (linked in commentary or full version here – 41:16 minutes), Homeland Security Research http://vimeo.com/20290221 or article http://www.orau.gov/cdcynergy/erc/content/activeinformation/resources/Covello_message_mapping.pdf

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