Operational analytics case study for freshers: Call center optimization (Links to an external site.). Analytics Vidhya

In this analysis, we will examine queuing theory and apply it to wait times at a call center.
Review the discussion and sample problem.
Now we will perform an optimization using the same methodology but with different values. Use the values below (or download them here call_center [Excel file]) and perform the optimization.
Include a one-page description of your findings
Include a copy of your Excel spreadsheet with each stage of the problem worked.

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